Manager - Data Privacy and Protection.Risk and Compliance

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

• Develop a deep understanding of data usage across MTN Products and Business Units.
• Identify and escalate potential privacy and data protection concerns based on risk and operational impact. 
• Operationalize daily privacy functions like record of processing activities, privacy impact assessments, cookies compliance, and data subject requests.
• Work with key business stakeholders to complete Privacy Impact Assessments and other privacy reviews related to products, technologies, and vendors.
• Serve as privacy subject matter expert, particularly regarding the privacy laws and regulations that apply to MTNC business technology platforms. 
• Collaborate with the Risk and Compliance team, legal department and multiple partners in other business units to build a resilient, scalable privacy programme. 
• Identify operational privacy and data protection concerns from a Technology perspective and furnish efficient solutions. 
• Facilitate compliance with privacy and data protection laws by MTN's business partners from a Technology perspective.
• Guide product and development teams to incorporate privacy by design.
• Support both the Incident Response teams by responding to privacy events and incidents as necessary.
• Engage and support procurement in the negotiation of privacy and data protection-relevant contract terms for both clients and vendors.
• Continuously seek to develop, improve, and streamline efficient, scalable, and resilient privacy and data protection processes, tools, and procedures, including maintaining useful documentation.
• Monitor legal and regulatory developments, the privacy practices of peer companies, relevant privacy and data protection frameworks, and best practices in general.
• Identify evolving privacy risks inherent in MTN's operations and the development of new products and services.
• Analyse and reports on data privacy risks, and compliance adherence and escalates concerns or issues as required. 
• Collaborate with local enabling functions (e.g. Information Security, Legal and Regulatory, and Risk and Compliance) and help them understand their personal data privacy responsibilities. 
• Respond to internal and external personal data privacy escalations quickly, proficiently and professionally while meeting specific quality expectations. 

Education:

• IT, Project Management, Business degree, Legal (Bachelor, Master’s or equivalent).
• Any other degree may be considered if studies included privacy or data protection related disciplines.
• A certification in Data Privacy will be an added advantage.

Experience:

• 3 - 5 years of experience in relevant field.
• Knowledge in Cameroon and European data protection laws and regulations.
• Data privacy or information security experience including data incident management.

Competencies:

Functional Knowledge and Skills:  

• Knowledge of Emerging Technologies
• Data Security & Encryption
• Cyber Security
• Data Privacy General knowledge
• Data Governance & Management
• Critical Thinking
• Effective Communication & Collaboration
• Continuous Learning and Adaptation
• Data Privacy Risks and Controls
• Data Analytics & Reporting
• Business Acumen
• Solution focused
• Stakeholder Engagement and management
• Data Ethics and Privacy by design
• Attention to detail

Behavioural Qualities (Live MTN Values)

• Lead with Care
• Demonstrates our curiosity and determination to be game changers. 
• Own and deliver on our bold ambitions to generate value for our internal and external stakeholders 
• Lead with humanity and empathy
• Nurture relationships and act for the benefit of people, communities, societies, environment & planet
• Completely accountable
• Humble & considerate
• Can-Do with Integrity
• Steadfast in our commitment to equity, ethics & morality.
• Discern right from wrong when "doing
• Honest and candid
• Bold & courageous - free to speak up and trustworthy in action, behavior & thought
• Do right by others - 
• Collaborate with Agility
  • Demonstrates how to collectively engage and work to achieve our shared purpose
  • Forge meaningful partnerships, operate with a solution mindset and take personal accountability for our contribution
  • believe in our shared goals
  • learn, adapt, break barriers, fail-fast and discover new ways to make a positive impact
• Serve with Respect
  • Demonstrates our higher purpose to be of service for good
  • Humble and modest in our interactions
  • Mindful of personal actions and its impact on people, customers, communities, ecosystems, nation state, shareholders & regulators
  • Treat others with dignity, open yourself to other’s views and believe in collective mission to serve for the greater good
• Act with Inclusion
• Value the power of diversity
• Empower others to do better for the people, communities, nation states and the ecosystem around us

Training

• Relevant Leadership & Functional training identified by the Company