Compliance Expert (Data Privacy & Records Management)

Let's grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travelers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America, and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and the ability to write insurance policies in more than 50 countries. Zurich Cover-More has more than 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

Further information is available at https://www.covermoregroup.com/people/.

What is the opportunity?

Are you a compliance expert looking for an opportunity to apply your experience in North American and international privacy laws, including HIPAA, GDPR, and PIPEDA, to ensure enterprise-wide compliance? If so, we would love to hear from you.

Zurich Cover-More (ZCM) is seeking a seasoned compliance professional with deep expertise in Data Privacy and Records Management (DPRM) to lead and strengthen our global compliance framework in this domain. While DPRM will be your primary area of focus, you will also contribute to broader compliance initiatives across Zurich’s Compliance Risk Universe (CRU), including Third Party Risk, Customer Facing Conduct, Market Integrity, and Financial Crime.

Reporting to the Head of Compliance Centre of Excellence, this role offers a unique opportunity to drive privacy and records management best practices while supporting global adherence to evolving regulatory requirements and embedding CRU processes/controls within the 1st Line of Defense.

This is a highly visible role requiring coordination with employees throughout the ZCM organization with broad participation in all aspects of Zurich’s Compliance Program.

This position can be based in New York City, NY, Chicago/Schaumburg, IL, or Toronto Canada.

What will you be doing?

• Support the development and execution of ZCM’s global compliance framework, including policies and controls, with a primary focus on DPRM, ensuring effectiveness across end-to-end processes.
• Serve as the subject matter expert (SME) for DPRM, advising the 1st Line of Defense and regional compliance teams.
• Engage with senior stakeholders to understand business models and contribute to compliance risk mitigation efforts.
• Collaborate with global compliance SMEs to identify emerging trends, share knowledge, promote best practices, and ensure consistency and alignment across all CRU domains.
• Provide strategic guidance and oversight on compliance inquiries and cases, primarily in DPRM but also across other CRU areas.
• Support the integration of compliance controls into business processes, ensuring regulatory adherence and operational effectiveness.
• Support the design, delivery, and monitoring of compliance programs, policies, and training across CRU topics.
• Analyze key performance indicators (KPIs) relating to compliance topics, including DPRM, generating insights to enhance compliance strategies and decision-making.
• Support the preparation of high-quality reports for business leadership, governance committees, and regulatory bodies, ensuring transparency and accountability.
• Support oversight and assurance processes to ensure adherence with compliance requirements.
• Build, maintain, and develop expertise across Zurich’s Compliance Risk Universe.

What are we looking for?

• Bachelor's degree in risk and compliance, law, business, information security, or related field of study.
• 5+ years of experience in financial services or regulatory compliance, with proven expertise in DPRM and preferably with knowledge of the insurance industry, particularly in global corporate business.
• In-depth knowledge of data protection and privacy regulations (e.g., HIPAA, GDPR, PIPEDA, and state-specific laws) and industry best practices.
• Certified Information Privacy Professional (CIPP) certification is desirable.
• Familiarity with other CRU domains (Third Party Risk, Customer Facing Conduct, Market Integrity, and Financial Crime) and ability to support cross-functional compliance initiatives.
• Excellent stakeholder engagement, project management, and organizational skills.
• Proven ability to manage multiple projects and meet deadlines.
• Ability to translate complex regulatory requirements into practical business solutions.
• Exceptional analytical and advisory skills, with the ability to develop and deliver effective management information and reporting.
• Ability to balance risks in ambiguous and complex situations.
• Experienced working in complex and global organizations, with the ability to navigate regulatory challenges, build strong relationships across business lines, and communicate effectively with senior leadership.
• Detail-oriented with a high level of integrity and ethical standard.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 4 weeks) along with volunteer leave and a comprehensive paid parental leave scheme.

 Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!